Now Rolling Out: SoFi + Zelle®

We’ve
read
your
posts
and
comments,
and
we
know
that
Zelle®
is
one
of
the
most
requested
features
on
the
SoFi
app. 
We’re
excited
to
share
that
starting
today,
we’re
beginning
to
roll
out
Zelle®
with
SoFi
Checking
&
Savings
members.

To
make
sure
we’re
building
a
great
money
transfer
experience,
we
will
roll
out
this
feature
to
members
over
the
coming
weeks–meaning
some
members
will
have
access
as
early
as
today,
while
others
will
find
it
in
their
app
within
the
weeks
to
come.

We
will
be
prioritizing
members
who
have
made
at
least
one
transfer
with
SoFi
using
the
Zelle®
standalone
app
because
we
expect
they’ll
get
immediate
benefit
from
this
feature.
From
there,
we
will
also
prioritize
members
who
have
set
up
direct
deposit
before
rolling
out
the
feature
more
broadly.

As
soon
as
the
feature
is
available
to
you,
you’ll
receive
an
email
and
in-app
notification
with
the
details
on
how
to
enroll.
Please
note
that
agents
cannot
change
members’
eligibility
or
make
the
feature
available
to
them
sooner.

Why
Zelle®?

Easy:
Send
or
receive
money
with
trusted
contacts
right
from
the
SoFi
app

Fast:
Payments
received
within
minutes*

Safe:
Send
money
to
people
you
know–account
to
account,
with
no
stops

How
it
works

Step
1:
Once
you
receive
access,
you’ll
see
a
Zelle®
card
in
your
Banking
account
overview
screen
in
the
SoFi
app.
Tap
to
get
started.

Step
2:
In
the
main
menu,
select
‘Transfer
and
Pay,’
then
‘Send
money
with
Zelle®’

Step
3:
Enter
your
email
address
or
U.S.
mobile
phone
number

FAQ

Zelle®
is
a
fast,
safe
and
easy
way
to
send
and
receive
money
with
friends,
family
and
others
you
trust,
even
if
they
bank
outside
of
SoFi.
All
you
need
is
your
recipient’s
email
address
or
U.S.
mobile
number
and
money
will
be
sent
directly
from
your
account
to
theirs
in
minutes.
No
account
numbers
are
shared.

How
do
I
use
Zelle®?

You
can
send,
request,
or
receive
money
with
Zelle®.
To
get
started,
log
into
the
SoFi
app
or
on
the
SoFi
website,
select
Zelle®
on
the
Banking
tab,
enter
your
email
address
or
U.S.
mobile
number
to
receive
a
one-time
verification
code
to
enter,
and
you’re
ready
to
start
sending
and
receiving
with
Zelle®.

To
send
money
using
Zelle®,
simply
select
someone
from
your
mobile
device’s
contacts
(or
add
a
trusted
recipient’s
email
address
or
U.S.
mobile
number),
add
the
amount
you’d
like
to
send
and
an
optional
note,
review,
then
hit
“Send.”
The
recipient
will
receive
an
email
or
text
message
notification
via
the
method
they
used
to
enroll
with
Zelle®.
Money
is
available
to
your
recipient
in
minutes
if
they
are
already
enrolled
with
Zelle®.

To
request
money
using
Zelle®,
choose
“Request,”
select
the
individual
from
whom
you’d
like
to
request
money,
enter
the
amount
you’d
like,
include
an
optional
note,
review
and
hit
“Request”.
If
the
person
you
are
requesting
money
from
is
not
yet
enrolled
with
Zelle®,
you
must
use
their
email
address
to
request
money.
If
the
person
has
enrolled
their
U.S.
mobile
number,
then
you
can
send
the
request
using
their
mobile
number.

To
receive
money,
just
share
your
enrolled
email
address
or
U.S.
mobile
number
with
a
friend
and
ask
them
to
send
you
money
with
Zelle®.
If
you
have
already
enrolled
with
Zelle®,
you
do
not
need
to
take
any
further
action.
The
money
will
be
sent
directly
into
your
SoFi
account,
typically
within
minutes.

If
someone
sent
you
money
with
Zelle®
and
you
have
not
yet
enrolled
with
Zelle®,
follow
these
steps:

  a.
Click
on
the
link
provided
in
the
payment
notification
you
received
via
email
or
text
message.

  b.
Select
SoFi.

  c.
Follow
the
instructions
provided
on
the
page
to
enroll
and
receive
your
payment.
Pay
attention
to
the
email
address
or
U.S.
mobile
number
where
you
received
the
payment
notification
–
you
should
enroll
with
Zelle®
using
that
email
address
or
U.S.
mobile
number
to
ensure
you
receive
your
money.

Who
can
I
send
money
to
with
Zelle®?

Zelle®
is
a
great
way
to
send
money
to
family,
friends,
and
people
you
are
familiar
with
such
as
your
personal
trainer,
babysitter
or
neighbor.1

Since
money
is
sent
directly
from
your
SoFi
account
to
another
person’s
bank
account
within
minutes2,
Zelle®
should
only
be
used
to
send
money
to
friends,
family
and
others
you
trust.

If
you
don’t
know
the
person
or
aren’t
sure
you
will
get
what
you
paid
for
(for
example,
items
bought
from
an
online
bidding
or
sales
site),
you
should
not
use
Zelle®.
These
transactions
are
potentially
high
risk
(just
like
sending
cash
to
a
person
you
don’t
know
is
high
risk).

Neither
SoFi
nor
Zelle®
offers
purchase
protection
for
payments
made
with
Zelle®
–
for
example,
if
you
do
not
receive
the
item
you
paid
for
or
the
item
is
not
as
described
or
as
you
expected.

Can
I
pay
a
small
business
with
Zelle®?

Some
small
businesses
are
able
to
receive
payments
with
Zelle®.1
Ask
your
favorite
small
business
if
they
accept
payments
with
Zelle®.
If
they
do,
you
can
pay
them
directly
from
the
SoFi
app
or
SoFi
website
using
just
their
email
address
or
U.S.
mobile
number.

Neither
SoFi
nor
Zelle®
offers
purchase
protection
for
payments
made
with
Zelle®,
so
you
should
only
send
money
to
people
(and
small
businesses)
you
trust.
Also,
always
ensure
you’ve
used
the
correct
email
address
or
U.S.
mobile
number
when
sending
money.

Can
I
use
Zelle®
internationally?

In
order
to
use
Zelle®,
the
sender
and
recipient’s
bank
or
credit
union
accounts
must
be
based
in
the
U.S.

Can
I
cancel
a
payment?

You
can
only
cancel
a
payment
if
the
person
you
sent
money
to
hasn’t
yet
enrolled
with
Zelle®.
To
check
whether
the
payment
is
still
pending
because
the
recipient
hasn’t
yet
enrolled,
you
can
go
to
your
activity
page,
choose
the
payment
you
want
to
cancel,
and
then
select
“Cancel
This
Payment.”
If
you
do
not
see
this
option
available,
please
contact
our
customer
support
team
at
1(855)-456-7634
for
assistance
with
canceling
the
pending
payment.

If
the
person
you
sent
money
to
has
already
enrolled
with
Zelle®,
the
money
is
sent
directly
to
their
bank
account
and
cannot
be
canceled.
This
is
why
it’s
important
to
only
send
money
to
people
you
trust,
and
always
ensure
you’ve
used
the
correct
email
address
or
U.S.
mobile
number
when
sending
money.

If
you
sent
money
to
the
wrong
person,
please
immediately
call
our
customer
support
team
at
1(855)-456-7634.
Neither
SoFi
nor
Zelle®
offers
purchase
protection
for
payments
made
with
Zelle®.

Are
there
any
fees
to
send
money
using
Zelle®?

No,
SoFi
does
not
charge
any
fees
to
use
Zelle®
in
the
SoFi
app
or
on
the
SoFi
website.
However,
your
mobile
carrier’s
messaging
and
data
rates
may
apply.

Are
there
any
limits
for
sending
and
receiving
money
with
Zelle®?

The
amount
of
money
you
can
send,
as
well
as
the
frequency,
is
set
by
each
participating
financial
institution.
The
SoFi
send
limits
are
detailed
in
the
Zelle®
Network
Standard
Terms

At
SoFi,
there
are
no
limits
to
the
amount
of
money
you
can
receive
with
Zelle®.
However,
remember
that
the
person
sending
you
money
will
most
likely
have
limits
set
by
their
own
financial
institution
on
the
amount
of
money
they
can
send
you.

What
if
I
want
to
send
money
to
someone
whose
bank
or
credit
union
doesn’t
offer
Zelle®?

You
can
find
a
full
list
of
participating
banks
and
credit
unions
live
with
Zelle®

here.

If
your
recipient’s
bank
or
credit
union
isn’t
on
the
list,
don’t
worry!
The
list
of
participating
financial
institutions
is
always
growing,
and
your
recipient
can
still
use
Zelle®
by
downloading
the
Zelle®
app
for
Android
and
iOS.

To
enroll
with
the
Zelle®
app,
your
recipient
will
enter
their
basic
contact
information,
an
email
address
or
U.S.
mobile
number,
and
a
Visa®
or
Mastercard®
debit
card
with
a
U.S.
based
account
(does
not
include
U.S.
territories).
Zelle®
does
not
accept
debit
cards
associated
with
international
deposit
accounts
or
any
credit
cards.

---

Zelle®
should
only
be
used
to
send
money
to
friends,
family
and
others
that
you
know
and
trust.
We
recommend
that
you
do
not
use
Zelle®
to
send
money
to
those
you
do
not
know
or
have
not
met.
Neither
SoFi
nor
Zelle®
offers
purchase
protection
for
payments
made
with
Zelle®.
For
example,
if
you
do
not
receive
the
item
you
paid
for
or
the
item
is
not
as
described
or
as
you
expected,
you
might
not
be
able
to
get
your
money
back
once
you
send
it.

U.S.
checking
or
savings
account
required
to
use
Zelle®.
Transactions
between
enrolled
users
typically
occur
in
minutes.
Eligibility
criteria
apply.
Dollar
and
frequency
limits
apply.
See
the

Zelle®
terms
for
SoFi
users
for
full
terms
and
conditions.
We
do
not
charge
a
fee
to
use
Zelle®.
We
will
send
you
an
email
alert
with
transaction
details
after
you
send
money
using
Zelle®.
Data
connection
required.
Message
and
data
rates
may
apply.

Zelle®
and
the
Zelle®
related
marks
are
wholly
owned
by
Early
Warning
Services,
LLC
and
are
used
herein
under
license.

U.S.
checking
or
savings
account
required
to
use
Zelle®.
Transactions
between
enrolled
users
typically
occur
in
minutes.

Terms
and
conditions
apply.
See

SoFi.com/banking/online-banking/Zelle.
Zelle®
and
the
Zelle®
related
marks
are
wholly
owned
by
Early
Warning
Services,
LLC
and
are
used
herein
under
license.